You work at a reception desk. A caller you do not know asks to speak to Mr Brown, who is out of the office. Choose the reply that best follows the norms of polite, formal telephone speech.
Жауап пен талдауды көрсетуЖауап пен талдауды жасыру
Дұрыс жауап
- AI'm afraid Mr Brown is out. Can I take a message?
Талдау
A formal phone reply to an unknown caller should be polite, neutral and helpful: it softens the refusal ("I'm afraid"), gives the information (Mr Brown is out) and offers a solution ("Can I take a message?"). "Brown's not here, so call him back some other time, mate." is too informal ("mate", no title, no politeness). "Who are you? Mr Brown isn't here at the moment, and I don't know when he'll be back." begins with a blunt, rude question and offers no help. "Mr Brown is out, and I have no idea when he'll be back, so don't bother calling." is impolite and discourages the caller. So the correct reply is "I'm afraid Mr Brown is out. Can I take a message?".